Low Morale in Hospitality – Diagnose the Problem in Your Workplace

August 1st, 2012

In the fast-paced, guest-oriented hospitality industry, there is absolutely no room for employees who drag your team down.  Let’s face it.  Unhappy hospitality employees are terrible workers – treating guests poorly, missing shifts, under-performing and even stealing.

Given how critical employee morale is to the success of your hotel, industrial catering or banquet facility, what can you do to keep your hospitality workers’ spirits up?  Start by trying to understand the potential causes of poor morale.  Gather your staff and consider the following questions to get to the root of problems with esprit de corps:

Do you have “problem employees” on staff?  Often, the attitudes and performance of one or two hospitality workers can undermine the success of the entire team.  If your staff can single out problem employees, solving your morale problem could be as easy as replacing these workers.

Does each employee have a clear role and job description?  Clear performance parameters direct your service staff’s daily efforts.  If jobs aren’t clearly defined, workers may not know how they are being judged, what you really expect from them or what job skills they should be developing.  Make sure everyone on your team knows what he needs to do to succeed in his job.

Do employees feel they’ve been properly trained?  Every kitchen and catering operation works differently.  When employees don’t have the training they need to do their job well, they’re more likely to feel stressed and frustrated about their work.  Provide all of your hospitality staff – from chefs to bartenders to coat check personnel – with training manuals for their respective positions.

Do workers have the tools and resources needed to perform their jobs well?  From saute pans to serving trays, hospitality workers need the right equipment to feel good about their work.  Failing to provide your team with the equipment they need can make them feel as though you’re setting them up for failure.

Are hospitality working conditions adequate?  As their employer, it’s your job to make sure employees are safe and comfortable on the job.  Especially in summer months, excessive heat can zap employees’ productivity and lower morale.

Getting honest answers to these questions will help you pinpoint the causes of low morale in your hospitality staff – and then develop appropriate solutions.  While the reasons for morale problems may vary, Penguin Staff has the hospitality staffing solutions to keep your core workers happy, productive and engaged.  Our highly trained hospitality professionals are available at a moment’s notice to fill gaps, handle peak periods, replace problem employees and keep your operations running smoothly.

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