Many surveys say that the number one issue facing businesses today is finding and keeping good employees. That’s partially because nationally, the average annual employee turnover rate is 14.4 percent. Turnover is a major problem in the hospitality industry.
While businesses routinely record and report costs such as wages and benefits, workman’s compensation insurance, utilities, materials and space, most don’t track and report the cost of employee turnover.
How to Estimate Turnover Costs
- SHRM, the Society for Human Resource Management, once estimated that it costs $3,500.00 to replace one $8.00 per hour employee when all costs — recruiting, interviewing, hiring, training, reduced productivity, etc., were considered. But SHRM’s estimate was the lowest of 17 nationally respected companies who calculate this cost!
- Do a quick calculation: Think of a job in your organization that has experienced high turnover, maybe managers. Estimate their annual average pay and the number of managers you lose annually. If their average annual pay is $40,000, multiply this by .125% (125% of their annual pay). The result? It costs $50,000 to replace just one manager. If you lose ten managers a year, you’re spending $500,000 in replacement costs.
Do These Numbers Seem Unbelievable?
Actual turnover costs are usually much higher than we think they are.
If you want to find out exactly how much turnover is costing your organization, find an online employee turnover calculator. Just remember that only tangible costs can be calculated on these sites. Intangible costs are just as real and sometimes much greater than quantifiable costs, but they are difficult if not impossible to measure.
Why Don’t More Companies See This as a Costly Problem?
Many companies don’t realize the true cost of turnover, which costs companies in both expertise and dollars, because they have never examined it. Here are four possible reasons:
1. No process is in place to tabulate the costs of turnover.
2. If they are measured, those costs are not reported to top management.
3. Employers think it’s an inescapable cost of doing business — but it’s not!
4. Costs are underestimated, so they don’t cause concern.
How Can You Measure Turnover Costs in Your Organization?
A comprehensive program measures the following costs:
- Separation costs
- Replacement costs
- Training costs
- Vacancy costs
Separation costs include:
- administrative functions related to termination
- separation/severance pay
- any increase in unemployment compensation.
Replacement costs include the cost of:
- attracting applicants
- preemployment administrative expenses
- acquisition and dissemination of information.
Training costs include both formal and informal training costs. Vacancy costs include the net cost incurred due to increased overtime or temporary employees needed to complete the tasks of the vacant position.
How can you reduce turnover?
When turnover costs are unacceptably high, do an assessment. Find out who is leaving and why. Then develop a retention program based on your findings.
If you’d like advice on how to lower your turnover costs, contact Penguin Staffing today!