You know who they are:

• the superstars who are committed to doing a job properly and not just “filling time”;

• the overachievers who go above and beyond the call of duty;

• the high performers who are enthusiastic about their jobs and fulfilling your organization’s mission.

Whatever you call them – superstars, overachievers, high performers – you know your hospitality organization’s success depends on hiring and retaining them.  So how do you identify them?

Unfortunately, high performers don’t go around with signs hanging from their necks that read “I’m a top notch worker – hire me!”  But, you can use this list of attributes to help you determine which hospitality candidates are the best and brightest:

1. They are forward-thinkers – about their job environment and their hospitality careers.  To thrive, they need to know how what they’re doing now will impact the future.
   
2. They have found their focus.  High performers know their strengths and have found an appropriate expression for their talents in hospitality.
3. They self-manage.  Research has shown that high performers consciously apply a systematic approach to every task.  This disciplined approach makes them more organized, productive and fulfilled.
4. They are accurate appraisers – of peers, work environments and themselves.  They can spot talent in co-workers and chinks in their competitor’s armor.  Likewise, they recognize their own weaknesses and strive to improve them.
5. They are intrinsically motivated.  While money is undoubtedly important, high performers are fueled from within.  Their need to attain personal and organizational goals is often as great a reward as compensation.
6. They are optimistic.  High performers see the glass as half-full.  They tend to treat obstacles and setbacks on the job as temporary and therefore surmountable.
7. They respect other high performers.  Rather than focusing on hierarchy, high achievers operate within a society of mutual respect.  As a result, they will lend a hand to others with talent and help them flourish.
8. They are results-oriented.  These individuals won’t sit quietly and do a job just because they’re told to.  Top performers need to know how their efforts affect the organization’s “big picture,” and measure their efforts in terms of bottom-line results.

If you want to hire top performers, develop behavioral interview questions that will screen for attributes like the ones listed above.  Or just give Penguin Staff a call!  Our staffing professionals are experts at identifying high achievers who will perform well in your organization.  We offer a variety of hospitality recruiting and staffing services to deliver the best and brightest for you.